“Notification of Public Rights Under Title VI”
Community Transit of United Community Action Partnership
The services, facilities, and benefits of our programs are for the use of all persons regardless of race, color, sex, religion, disability, or national origin in accordance with Title VI of the Civil Rights Act. Any individual who feels he/she has been denied the opportunity to participate in any of United Community Action Partnership programs and wishing to file a complaint of discrimination should contact the following:
Cathleen Amick, Transportation Director
1400 South Saratoga
Marshall, MN 56258
Community Transit has policies and procedures in place to guarantee all our passengers the safest, most efficient ride. If you have questions about any of our policies, procedures, or the United Community Action Partnership’s Civil Rights Program, please contact the person above.
A Title VI complaint may also be made by contacting:
Title VI Specialist, Office of Civil Rights
Minnesota Department of Transportation
395 John Ireland Blvd., Mail Stop 170
St. Paul, Minnesota 55155-1899
Persons with limited English proficiency may contact our office at the following number: 507-537-1416.
Personas con conocimientos limitados del inglés pueden ponerse en contacto con nuestra oficina al siguiente número: 507-537-1416.
Title VI Complaint Procedures for Community Transit of United Community Action Partnership:
Community Transit is committed to providing non-discriminatory service, and informing customers about how to request more information and to file a discrimination complaint. The following procedures will be followed to ensure that all complaints receive the proper attention and follow-up.
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Community Transit program (hereinafter referred to as “CT”) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. CT investigates complaints received no more than 180 days after the alleged incident. CT will process complaints that are complete.
Once the complaint is received, CT will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
CT has 30 days to investigate the complaint. If more information is needed to resolve the case, CT may contact the complainant. The complainant has10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, CT can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.